Política de reembolso
Return and Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Return options
For eligible returns, you may choose one of the following:
- Refund to your original payment method, subject to a 20% restocking fee
- Full store credit, with no restocking fee
Original shipping charges are not refundable unless the return is due to an error by Van-Again or the item arrived damaged or defective.
Return eligibility
To be eligible for a return, the item must:
- Be in the same condition in which it was received
- Be unused and uninstalled
- Include all original parts, labels, documentation, and packaging
- Be accompanied by a receipt or other proof of purchase
Items showing signs of installation, use, modification, damage, or missing components may not qualify for a refund or may be subject to an additional deduction.
Starting a return
To request a return, contact us at:
Email: kenwilfy@vanagain.com
Please include your order number, the item you would like to return, and the reason for the return.
Approved returns must be sent to:
Van-Again
111 Canary Road
Millville, NJ 08332
United States
Do not send an item back before receiving return authorization. Items returned without prior approval may not be accepted.
Return shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged or defective
- The wrong item was shipped
- The return resulted from an error by Van-Again
We recommend using a trackable shipping method and retaining the shipping receipt. Van-Again is not responsible for return packages that are lost or damaged in transit.
Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives.
Contact us promptly if the item:
- Is damaged
- Is defective
- Is missing parts
- Is not the item you ordered
Email kenwilfy@vanagain.com with your order number and photographs showing the issue. We will review the claim and work with you to provide an appropriate replacement, store credit, or refund.
Do not discard the item or its packaging until we have completed our review.
Non-returnable items
The following items are not eligible for return:
- Custom-made or personalized products
- Special-order items
- Gift cards
- Final-sale or clearance items
- Items that have been installed, used, modified, or damaged after delivery
Some electrical, fuel-system, safety-related, or other vehicle components may also be non-returnable once opened or installed. Please contact us before purchasing if you have questions about whether a specific item may be returned.
Exchanges
We do not process direct exchanges.
The fastest way to receive a different item is to return the original item and place a separate order after the return has been approved.
European Union 14-day cancellation period
For merchandise shipped into the European Union, customers may have the right to cancel or return an order within 14 days of receiving it, without providing a reason.
Returned items must be in the same condition in which they were received, unused and uninstalled, with all original parts, documentation, labels, and packaging. Proof of purchase is also required.
Any statutory consumer rights that apply to an order are not limited by this policy.
Refunds
We will notify you after we receive and inspect your return.
If the return is approved:
- Refunds will be issued to the original payment method
- Any applicable 20% restocking fee will be deducted
- Approved store-credit returns will receive the full eligible item value
- Original shipping charges are not refundable unless the return resulted from our error or the item arrived damaged or defective
Approved refunds are normally submitted within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact:
kenwilfy@vanagain.com
Contact information
For questions about returns, refunds, damaged items, or order eligibility:
Van-Again
111 Canary Road
Millville, NJ 08332
United States
Phone: +1 (888) 250-8139
Email: kenwilfy@vanagain.com
Two items to confirm before publishing
The current policy should explicitly confirm whether the 20% restocking fee applies to unopened returns as well as opened returns, and whether sale items means every discounted item or only products marked “Final Sale.” The version above treats all refund returns as subject to the fee and treats final-sale or clearance items as non-returnable.